Returns and Refunds

Returns and Refunds

Draft notice: This policy should be checked against KECHOO’s final sales process before production launch.

Before ordering

Bandsaw blades are specification-sensitive products. Confirm length, width, thickness, tooth pitch, blade technology, machine compatibility, and cutting material before ordering.

Stock products

For standard in-stock items, contact KECHOO promptly if the product is damaged in transit, incorrectly shipped, or materially different from the confirmed order. Provide order number, photos, packaging, labels, and a description of the issue.

Custom products

Custom-length, custom-tooth, OEM, and special-order blades are normally not returnable unless KECHOO supplied the wrong specification or confirms a quality issue.

Quality claims

Quality reviews may require blade photos, label photos, machine model, material being cut, cutting parameters, coolant condition, break-in process, and blade failure details. Do not discard the blade before the claim is reviewed.

Refund method

Approved refunds, replacements, or credits are handled according to the original payment method or written quotation.